Oh, I guess I should preface this by letting you know that at a small resort your job as a ski instructor can also include things such as shoveling snow, answering phones or just about anything else that would help make the mountain run more efficiently)
Ornery lady #1: "Hey you, go answer the phone! My days of doing that are over." (By the way, the sweet little dear doesn't even work there!)
Me: Ignore the mean lady and let the person sitting next to the phone answer it.
Ornery lady #2: "I am getting to old to be shoveling the snow. This should be done before I get here."
Me: "Do you want me to shovel?"
Ornery lady #2: "No! You need to find your own job to do."
Super nice boss lady: "Wendy is gong to be in charge of our Ladies Ski Day program."
Ornery lady #3: "Well I have women that are coming just to ski with me, not Wendy."
Me: Stand there and pretend that this in not awkward.
(A few hours later. I tried to smooth things over)
Me: "There needs to be two classes, will you take the second class?"
Ornery lady #3: "I want to take the better class. I don't care if your Miss Level Three or not."
Me: (hold on because this is where it gets ugly) "Certification is not everything but it does mean something. Would you like to be a part of the program?"
Ornery lady #3: "Yes but I think that these woman want to ski with me."
Me: "Do you think they are going to have a problem with me?"
Ornery lady #3: "No, but I don't want to always have to take the beginning skiers, so I think I should have the higher skiers"
Me: "I don't know if you remember that I took 13 never-evers that were mostly kindergardeners and gave you a class that had 4 students who could all ski."
Ornery lady #3: "That's because you wanted that class, and I want this class."
Me: (dream on lady) "It sounds like we have a problem."
There were a few more today, but you get the idea. I think I almost ripped off the head of #3. It was a good thing that super nice boss lady walked in and did some empathetic listening to Ornery lady #3. Then she stroked her ski ego and it was all resolved. Ornery lady #3 is now going to come and shadow my class, rather than teach a class. Then she wanted to hug me. I think we need more testosterone and youth in our little ski school. I think I am going to start praying for it.
It has been a few years since I have worked full time on the mountain and gave up my position as the princess of the mountain and it is not that I want it back (although those were some great years). I just want to ski and teach with people who love it as much as I do and want to pull their weight with a positive attitude. Is that to much to ask for?
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4 comments:
You are a very patient ROCK STAR!!!
I'm so sorry this post made me laugh. I could just feel the tension and frustration building as I read. I really do hope it gets better and that you will find a pot of gold on the other side of the mountain.
All I can say is, "Seriously!" Don't we out grow the popularity contest thing....sorry! You are one of the easiest people I know to get along with, don't they know that?
Well angel. You'll win them over eventually. Even if they don't deserve your patience. That is an amazing skill that will pay off.
I'm convinced that every job has hard people that you have to deal with everyday. They'll change their tune ... just you wait.
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